Frequently Asked Questions

Are you registered with the VMD and RCVS?

Yes! We are registered with the Royal College of Veterinary Surgeons (RCVS), our practice number is 7025700. Our premises are also registered with the Veterinary Medicines Directorate (VMD). We undergo periodic inspections to ensure we are storing, dispensing and packaging our medicines correctly.

Furthermore, ALL of our staff are either trained Veterinary Surgeons or AMTRA 'SQPs' (Suitably Qualified Persons)

How long will my order take to arrive?

We aim to dispatch all orders within 24 hours and always use Royal Mail First Class for UK Orders. UK orders should take

1-2 days to arrive. European orders take 2-5 days to arrive. Orders to other destinations may take up to 10 days (due to customs).

Is there any way to order prescription medication if I don't have a prescription?

Definitely not! Prescription-only medications can be harmful to you or your pet if used incorrectly or irresponsibly.

For this reason, only a Veterinary Surgeon can diagnose a condition and advise on a suitable treatment.

Before we can dispense these medications we will need to see your written Veterinary Prescription, even if you have had the medication before from your Vet. This is because your pet's requirement for a certain medication may change over time.

Are the medications you sell genuine?

Absolutely! There are only two main UK wholesalers that supply medication to every Vet in the UK. We have deliveries from both. This means that the medication we sell is exactly the same as that available from your Vet.

Do you accept non-UK prescriptions?

If your order is to be delivered to a UK address and contains prescription-only items, then only a prescription signed by a UK-registered Vet is acceptable. For international orders, a prescription from your own local Vet is acceptable.

Please contact us if you need any further information.

Do you send orders abroad?

Yes. We have sent thousands of orders abroad. The only exceptions are large, heavy bags of pet food and medicines that need to be refrigerated, such as Caninsulin.

All orders are well packaged and usually take 3-5 days to arrive to European destinations and 5-10 days to the rest of the world.